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Website Privacy Policy

​Effective Date: January 15, 2026

Introduction

Welcome to the Natural Hair Transplant Medical Center ("NHT," "we," "us," or "our") website. We respect your privacy and are committed to protecting your personal information. This Website Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.hairtransplant.com (the "Site").

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IMPORTANT: This Website Privacy Policy applies to information collected through our website and does not apply to Protected Health Information (PHI) governed by the Health Insurance Portability and Accountability Act (HIPAA). For information about how we handle your medical information, please review our separate HIPAA Notice of Privacy Practices, which is provided to you when you become a patient.

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Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

Scope of this Policy

This Privacy Policy applies to:

  • Website visitors and users

  • Prospective patients submitting online consultation forms

  • Individuals who contact us via email, phone, or contact forms

  • Individuals who interact with our online content

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This Privacy Policy does NOT cover:

  • Protected Health Information (PHI) of established patients (covered under our HIPAA Notice of Privacy Practices)

  • Information collected offline or through other channels

  • Third-party websites linked from our Site

Information We Collect

1. Information You Provide to Us

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We collect information that you voluntarily provide when you:

  • Submit an online consultation form

  • Contact us via email, phone, or contact forms

  • Subscribe to newsletters or marketing communications

  • Request information about our services

  • Book an appointment

  • Interact with our website features

 

This information may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Information about your hair loss condition (for consultation purposes)

  • Photos you submit for consultation

  • Payment information (for appointment deposits)

  • Any other information you choose to provide

 

2. Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

 

Technical Information:

  • IP address

  • Browser type and version

  • Operating system

  • Device type (desktop, mobile, tablet)

  • Unique device identifiers

  • Screen resolution

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Usage Information:

  • Pages you visit on our Site

  • Time and date of your visit

  • Time spent on pages

  • Links you click

  • Referring website

  • Search terms used to find our Site

  • Geographic location (general, based on IP address)

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3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. 

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Types of cookies we use:

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Essential Cookies: Necessary for the website to function properly. These cannot be disabled.

  • Session management

  • Security features

  • Basic functionality

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Analytics Cookies: Help us understand how visitors use our website.

  • Google Analytics

  • Page performance metrics

  • User behavior patterns

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Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

  • Remarketing pixels

  • Conversion tracking

  • Social media integration

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You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Site.

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To learn more about cookies and how to manage them, visit: www.allaboutcookies.org.

How We Use Your Information

We use the information we collect for the following purposes:

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1. To Provide and Improve our Services

  • Process and respond to online consultation requests

  • Schedule appointments

  • Communicate with you about our services

  • Send confirmation emails and appointment reminders

  • Provide customer support

  • Improve our website and services

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2. For Marketing and Communications

  • Send newsletters and promotional materials (with your consent)

  • Provide information about new services or procedures

  • Conduct surveys and gather feedback

  • Analyze market trends and patient preferences

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3. For Analytics and Research

  • Understand how visitors use our website

  • Analyze trends and demographics

  • Improve user experience and website functionality

  • Develop new features and services

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4. For Security and Legal Compliance

  • Protect against fraud, spam, and security threats

  • Enforce our Terms and Conditions

  • Comply with legal obligations

  • Respond to legal requests and prevent harm

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5. For Business Operations

  • Process payments for consultation deposits or services

  • Maintain business records

  • Conduct internal quality assurance

  • Manage vendor relationships

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

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1. Service Providers

We may share information with third-party vendors who perform services on our behalf, including:
• Website hosting providers
• Email service providers
• Payment processors
• Marketing and analytics platforms
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

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2. Business Transfers

If NHT is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

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3. Legal Requirements

We may disclose your information if required to do so by law or in response to:
• Court orders or subpoenas
• Legal processes
• Government or regulatory requests
• Protection of our legal rights
• Prevention of fraud or illegal activity
• Protection of safety and security

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4. With Your Consent

We may share your information for any other purpose with your explicit consent.

California Residents' (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) regarding personal information that is NOT Protected Health Information (PHI).

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IMPORTANT: Information you provide to us as a patient for treatment purposes is considered Protected Health Information (PHI) and is exempt from the CCPA/CPRA. PHI is governed by HIPAA and our Notice of Privacy Practices. The rights below apply only to non-PHI personal information collected through our website and marketing activities.

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YOUR CALIFORNIA PRIVACY RIGHTS:

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1. Right to Know


You have the right to request information about:

  • Categories of personal information we collect

  • Purposes for collection and use

  • Categories of sources from which we collect information

  • Categories of third parties with whom we share information

  • Specific pieces of personal information we have collected about you

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2. Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.

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3. Right to Correct
You have the right to request correction of inaccurate personal information we maintain about you.

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4. Right to Opt-Out
You have the right to opt-out of:

  • Sale of your personal information (Note: We do not sell personal information)

  • Sharing of your personal information for cross-context behavioral advertising

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5. Right to Limit User of Sensitive Personal Information
You have the right to limit our use of sensitive personal information to necessary purposes.

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6. Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.

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How to Exercise Your Rights

To exercise any of these rights, please contact us:

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We will respond to verifiable requests within 45 days. We may request additional information to verify your identity before processing your request.

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Categories of Personal Information We Collect:

For California residents, we collect the following categories of personal information through our website:

  • Identifiers (name, email, phone number, IP address)

  • Personal information (address, date of birth)

  • Commercial information (services requested, consultation history)

  • Internet activity (browsing history, website interactions)

  • Geolocation data (general location based on IP)

  • Visual information (photos submitted for consultation)

  • Professional information (occupation, if provided)

  • Inferences (preferences and characteristics)

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Business Purpose for Collection:

We collect this information for:

  • Providing and improving our services

  • Communicating with prospective and current patients

  • Marketing and advertising

  • Analytics and research

  • Security and fraud prevention

  • Legal compliance

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

 

Administrative Safeguards:

  • Privacy policies and procedures

  • Workforce training

  • Access controls and authorization

  • Technical Safeguards:

  • Encryption of sensitive data in transit and at rest

  • Secure servers and databases

  • Firewall protection

  • Regular security assessments

  • Intrusion detection systems

  • Physical Safeguards:

  • Secure facilities

  • Access controls to physical locations

  • Proper disposal of records

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However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

General retention periods:

  • Online consultation inquiries: 2 years from last contact

  • Marketing communications: Until you unsubscribe

  • Website analytics data: 26 months (Google Analytics default)

  • Payment records: 7 years for tax and accounting purposes

 

Once you become a patient, your information becomes Protected Health Information (PHI) and is retained according to HIPAA requirements and California law (minimum 7 years for adults, longer for minors).

Your Choices and Controls

1. Marketing Communications

 

You can opt-out of receiving marketing emails by:
• Clicking the "unsubscribe" link in any marketing email
• Contacting us at doctor@hairtransplant.com
• Calling us at (949) 622-6969

 

Note: Even if you opt-out of marketing communications, we may still send you transactional or service-related messages (e.g., appointment confirmations).

 

2. Cookies

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies

  • Firefox: Options > Privacy & Security

  • Safari: Preferences > Privacy

  • Edge: Settings > Privacy, search, and services

 

You can also opt-out of interest-based advertising:

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3. Do Not Track Signals

Our Site does not currently respond to "Do Not Track" (DNT) signals. You may, however, disable certain tracking as discussed in this Policy or by using your browser settings.

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4. Account Information

If you have created an account or submitted information through our website, you may update or correct your information by contacting us.

Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use our Site or provide any information to us.

If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information promptly. If you believe we may have information from or about a child under 18, please contact us.

Third-Party Websites and Services

Our Site may contain links to third-party websites, plug-ins, and applications (e.g., social media platforms, Google Maps). When you click on these links or use these features, you may be providing information directly to the third party, and their privacy policies will apply.

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We are not responsible for:

  • The privacy practices of third-party websites

  • The content of third-party websites

  • How third parties handle your information

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We encourage you to review the privacy policies of any third-party websites you visit.

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Third-party services we use:

International Visitors

Our Site is operated in the United States and is intended for users located in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

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The United States may have data protection laws that are different from those of your country. By using our Site, you consent to the transfer of your information to the United States and processing of your information in accordance with this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page

  • Updating the "Last Updated" date at the top

  • Providing notice on our homepage

  • Sending an email notification (for significant changes)

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Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Natural Hair Transplant Medical Center
Attention: Privacy Officer
1000 Dove Street, Suite #250
Newport Beach, California 92660

Phone: (949) 622-6969
Email: doctor@hairtransplant.com
Website: www.hairtransplant.com

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For HIPAA-related privacy questions regarding your medical information, please refer to our HIPAA Notice of Privacy Practices or contact our Privacy Officer using the information above.

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For California residents exercising privacy rights under CCPA/CPRA, please include "California Privacy Rights Request" in your subject line or message.

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